Refund policy

RETURN AND REFUND POLICY

At VYON, we take great pride in the quality of every product we create. Each order is carefully inspected before it is shipped to ensure it reaches you in excellent condition. If, however, something isn’t right, we’re here to help.

Returns

We currently accept returns if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive the wrong product
  • You receive the wrong sized to an error on our part.

We do not accept returns for:

  • Change of mind.
  • Incorrect size selected while placing the order.
  • Color preference or change in personal preference.
  • Minor variations in color or appearance caused by screen settings, lighting, or photography.

Exchanges

We gladly offer an exchange if:

  • You receive the wrong product.
  • You receive the wrong size due to an error on our part.

If the incorrect size was selected while placing the order, we are unfortunately unable to offer an exchange.

Proof Required

To help us resolve your request quickly and fairly, we kindly ask that you record a clear, uninterrupted unboxing video of your package from the moment you open the sealed parcel. 

The unboxing video serves as proof if your order arrives damaged, defective, or incorrect. Unfortunately, we may not be able to process return, refund, or exchange requests without an unboxing video.

Return Shipping

If your return or exchange request is approved because you received a damaged, defective, or incorrect item, VYON will cover the return shipping cost.

You won’t have to pay any return shipping charges in these cases.

Refunds

Once we receive and inspect the returned product, we’ll notify you of the outcome of your request.

If your request is approved, you may choose one of the following:

  • A refund to your original payment method, or
  • Store credit equal to the value of the returned product, which can be used toward any future purchase on VYON.

Refunds are typically processed within 2–5 business days after the returned product has been received and successfully inspected. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

If you choose store credit, it will be issued once your return has been approved and can be applied to a future order in accordance with our store policies.

How to Request a Return or Exchange

If you believe you’ve received a damaged, defective, incorrect product, or the wrong size due to our error, please contact us within 3 days of delivery.

  • Your order number
  • A brief description of the issue
  • The required unboxing video
  • Photos of the product (if requested)

You can reach us through:

Email: vyonstudios.co@gmail.com

WhatsApp: +91 9238555701

Our team will review your request and guide you through the next steps as quickly as possible.

Need Help?

If you have any questions regarding this Return & Refund Policy, feel free to contact us anytime at:

Email: vyonstudios.co@gmail.com

WhatsApp: +91 9238555701

 

 

VYON reserves the right to refuse any return, refund, or exchange request that does not meet the conditions outlined in this policy.